Admin · Concierge Log

Concierge Log + Visitor Tracking

Plaza Tower & Tallahassee Center front-desk daily operations. Replaces clipboards, paper visitor sheets, and after-hours email gaps. Every event timestamped, searchable, audit-trailed.

Property: Shift: On duty: Maria Santiago

12Visitors today

7Packages received

3Pkgs > 24h waiting

1Pkg > 3 days · returning

2Vendors on site

Quick log — one-tap entry

Live activity feed

📦

Package · #304 Patel

Amazon · 14×10×6 box · scanned to bin P-12. Owner notified by SMS.

14:42
5m

🚶

Visitor · for #418 Adekoya

Pre-authorized: Sarah Adekoya (sister). ID checked. Escorted to elevator.

14:38
9m

⚠

Incident · Lobby

Owner Patel reports stranger lingering near mailboxes. Camera reviewed; no concern. Guest of #210 confirmed.

14:14
33m

🔧

Vendor · CoreCity Plumbing

Sprinkler-head replacement (work order WO-4127). Signed in 13:08. Manager Melissa approved access. ⚠ COI expired — flagged.

13:08
1h 39m

📦

Package · #608 Tanaka

FedEx · medium box · scanned to bin P-08. Owner notified.

12:42
2h

🔔

Call Box · #412 Kelley

DoorDash delivery. Code 4128. Buzzed in. Owner unreachable; food left in lobby per owner's standing instruction.

12:18
2h 24m

🔑

Key release · #302 Wong

Cleaning service Maria's Cleaning. Signed for unit key + fob. Owner pre-authorized via portal yesterday.

11:50
2h 52m

📝

Shift note · Maria Santiago

Pool gate latch loose — submitted work order WO-4145. Owner Lee mentioned upcoming move-in for tenant in #702 May 1.

11:00
3h 42m

🚶

Visitor · for #309 Williamson

Real estate agent showing unit (owner is selling). Agent Janet Brooks · pre-authorized via portal 2 days ago.

10:30
4h 12m

📦

Package · #311 Wu

UPS · small box · scanned to bin P-07. Owner has package preference: text only.

09:55
4h 47m

Currently on site

Visitor / vendor	For	Arrived	Status
CoreCity Plumbing · 2 techs Vendor	Common · WO-4127	13:08	On site · 1h 39m
Janet Brooks Realtor	#309 · sale showing	10:30	On site · 4h 12m
Maria's Cleaning Cleaning service	#302 · weekly clean	11:50	On site · 2h 52m
Reliable HVAC Vendor · expected	#418 · seasonal start-up	—	⏰ ETA 15:30

Package storage · 24 bins

7 packages currently held. Cells in red are over the 3-day pickup window per CMG policy.

P-01
#418 · 2d

P-02
#608 · 1d

P-03

P-04

P-05
#522 · 1d

P-06

P-07
#311 · 4h

P-08
#608 · 2h

P-09
#101 · 4d ⚠

P-10

P-11

P-12
#304 · just

P-13
#412 · 2d

P-14

P-15

P-16

P-17

P-18

P-19

P-20

P-21

P-22

P-23

P-24

P-09 (#101 Reggie Banks) — 4 days · third notice sent · returning to sender tomorrow per Welcome Packet policy.

Today's expected

Time	Who	For
15:30	Reliable HVAC	#418 · seasonal start-up
16:00	Wayfair delivery	#702 (Rivera) · loading dock reserved
17:30	Mei Tanaka's daughter	#608 · pre-authorized stay
19:00	Family of #311 Wu	Pre-authorized · weekend visitors

All visitor + vendor sign-ins · today

Time	Visitor / vendor	For unit	Pre-auth	ID checked	Departed	Time on site
14:38	Sarah Adekoya	#418 Adekoya	✓	✓	—	9m
13:08	CoreCity Plumbing (2)	Common	✓ via WO	✓	—	1h 39m
11:50	Maria's Cleaning	#302 Wong	✓	✓	—	2h 52m
10:30	Janet Brooks (Realtor)	#309 sale	✓	✓	—	4h 12m
09:42	Bright Glass Cleaning (3)	Common · WO-4118	✓ via WO	✓	11:30	1h 48m
09:15	UPS driver	Mailroom	—	—	09:18	3m
08:50	Sandra Wu's mother	#311 Wu	✓ standing	✓	11:30	2h 40m
08:30	FedEx driver	Mailroom	—	—	08:38	8m

Auto-rules & integrations

Pre-authorization

Owner approves visitors in advance

Owners list standing visitors (cleaning service, family, regular contractors) in their welcome-packet Unit Access Authorization. Concierge sees pre-auth list on every Call Box ring.

Auto · package

Owner notification on receipt

Concierge scans tracking → owner gets text/email/call (per their Welcome Packet pref). 24h, 48h, 72h reminders if not picked up. 3rd day = return-to-sender notice.

Auto · vendor

COI gate

If a vendor signs in but their COI is expired in the vendor record, system flags for manager. Documented on the visit log so audit trail is complete.

Auto · key release

Owner authorization required

Per Welcome Packet: management cannot release keys to anyone other than owner unless owner has authorized in writing. Concierge sees the standing authorization list at sign-in.

Camera

CCTV cross-reference

Each log entry timestamped against the camera feed for easy retrieval. If an incident is reported, manager pulls relevant frames in one click.

Shift handoff

End-of-shift report

Outgoing concierge taps "End shift" → system auto-emails the next shift + manager a digest of open packages, on-site visitors, vendor work in progress, and shift notes.

Replaces: the paper visitor-sign-in clipboard, the running spreadsheet of package storage, the post-it system for vendor sign-ins, and the shift-handoff email chain. All of it lives here, timestamped, searchable, and tied to the owner profile + work-order system.