Public-facing FAQ that owners can search before emailing the manager. Same data feeds the AI Triage classifier — when a manager edits an answer here, the model picks it up automatically.
Three options:
Late fees apply after 10 days; reminders fire at 30, 45, and 60 days. Need help logging in to AppFolio?
Plaza Tower & Tallahassee Center pools: 6 AM – 10 PM daily. Quiet hours after 9 PM. No glass containers. No diving. Children under 14 must be supervised by an adult. Guests limited to 2 per unit.
Pool closure notice: Plaza Tower pool will be resurfaced May 5–22, 2026.
The Lakes & Centerville pools (HOAs) follow each association's specific rules — see your governing documents.
Plaza Tower / Tallahassee Center: front desk receives, scans, and notifies you (text or email — your choice during welcome packet).
Pick up during concierge hours: Mon–Fri 8a–8p · Sat 7a–3p · Sun 8a–noon.
Important: packages not picked up within 3 business days are returned to sender per association policy. If you'll be away, let the front desk know.
Front-door changes need ARC (Architectural Review Committee) approval per Schedule A ¶11 of the Plaza Tower Covenants.
Submit your request in the owner portal under "Submit ARC request." Include:
The ACC meets the 1st Tuesday of each month at 6 PM. Your decision will be issued within 30 days per governing documents.
Annual dues are set at your association's annual budget meeting (typically held in November). The Board of Directors approves the budget by majority vote. Notice of the new dues rate is mailed via Page-per-Page within 14 days of approval.
For the 2026 budget, see your AppFolio shared documents folder. If you don't see your latest budget approval letter, contact your manager.
No. Per Plaza Tower Covenants §17.4, renters are not allowed to have pets. Only unit owners may keep pets, and even then only cats and dogs (no more than 2 total per unit, never in the gym or community room, always leashed in common areas, waste disposed in outside receptacles).
If you're a tenant currently with a pet at Plaza Tower, please contact your manager immediately — this is a covenant violation that needs resolution.
Reserve the loading dock in the owner portal under "Reserve loading dock." Choose a 4-hour window. Available 7 days a week, 6 AM – 10 PM.
The loading dock is for loading/unloading only. Anyone parked at the dock without a reservation will be towed at the owner's expense.
Use Elevator 2 (north side, press "1") to access the dock from the residential floors.
Visit the management office on the 4th floor north side during business hours. Fobs typically last 2 years. If yours stopped working, management can lend you a building fob until they reactivate or replace yours. Replacement fee: $30.
If you've lost a fob, replacement fee is also $30 + concierge will note the security replacement.
For your unit: issues inside your unit (plumbing, HVAC, cable, etc.) are your responsibility. Hire your own contractor. CAM does not handle in-unit repairs.
For common areas: submit a work order in the owner portal under "Submit work order." Include photos. The manager + maintenance team will respond within 24 hours.
For emergencies (water leak, electrical, fire): call (850) 825-4351 immediately. Don't submit through the portal for emergencies.
Log in to AppFolio · "Shared Documents" tab. Folders are organized by year. Approved meeting minutes typically posted within 7 days of board approval (often a month after the meeting itself).
Need an older copy or a specific document? Submit a formal records request through the owner portal — the manager will respond within 5 working days (COA · §718.111(12)) or 10 business days (HOA · §720.303(5)).
Any article not updated in 6 months gets flagged. Manager reviews + edits or marks "still accurate." Currently 12 articles flagged stale.
When a board-approved closure or rule change happens, the affected FAQ articles get an auto-suggested edit. Manager reviews + publishes.
Every published FAQ article is loaded into the AI inquiry triage classifier. When an owner emails a question, the AI cites the specific article in its draft reply — and links to it.
Of owners who searched the FAQ in the last 30 days, 62% didn't follow up with an email. The other 38% feed back into the FAQ as gaps to address.
Most articles are CAM-wide; some are association-specific (Plaza Tower has its Call Box article, Centerville has its lawn-care contractor article). System routes the right version to the right owner.
Each article has thumbs-up / thumbs-down. Articles with declining helpfulness ratings get flagged for re-write. Powered by the same NPS feedback loop.
