An optional, opt-in kit that helps owners (especially older or solo owners) document the unit-related information their family will need if something happens. CMG isn't an estate planner — but we have unique knowledge that, when assembled and given freely, makes a brutal moment less brutal.
What heirs need to know exists: original deed location, mortgage payoff status, association declaration, current rules, any active modifications (EV charger, balcony, etc.), and any open assessments.
Where the spare keys are, what the garage transponder code is, who has fobs (housekeeper · family · neighbor), where the safe deposit box key is. Owner controls who at CMG sees this · default: nobody.
Plain-English explanation of FL probate basics for condo units · §731 process · what an heir needs to do in the first 30 days. Not legal advice · pointer to FL Bar's lawyer-referral service.
Owner names 1-2 trusted family/friends as POC for CMG to call. Stored encrypted · only invoked at FL DOH death-index match or family notification.
What CMG can and can't do at family request: secure the unit · stop newspaper/mail · forward packages · contact insurance. Per-association declaration controls what we can do; we set expectations.
Owner records (privately, in the portal vault) the names of their financial advisor · attorney · insurance agent. Auto-shared with named POC at trigger event · no sooner.
Optional: who to call first (sibling vs. son), what kind of memorial they prefer, charity they'd want donations to. Owners write what they want; we hold it confidentially.
Tallahassee-local: estate-planning attorneys (3 we've worked with), Big Bend Hospice info, pet-care arrangements, FL Bar lawyer-referral service. Owner-curated list, not sold ads.
Each year on the owner's enrollment anniversary, a single soft email: "Want to update anything?" One-click to review · one-click to opt out forever.
Owner specifies: FL DOH death-index match · obituary · family notification · written request from POC. Default: family-notified-only. Owner can adjust at any time.
(1) Confirm trigger (we don't act on a single signal). (2) Contact named POC privately. (3) Provide the documents owner pre-shared, by the rules owner pre-set. Nothing more.
Not enter unit without estate or court authorization. Not release records to anyone outside the named POC list. Not make funeral or financial decisions. Not interpret legal documents.
Per Owner Milestones module: condolence card mailed within 7 days of family notification. Concierge attends memorial when invited. These happen regardless of legacy-kit enrollment.
POC connects with AGF for §731 probate workflow + Unit Transfer module. AGF guides; CMG facilitates records. Heir transfer playbook activates.
Every legacy-kit access is hash-chain logged. POC and the owner's family always see the audit trail of who-accessed-what-when.
Pre-enrolled in legacy kit. POC was sister-in-law. CMG's hand-off compressed first-week stress significantly · family commented in thank-you note that "knowing where the deed was saved us 4 days of panic."
Not enrolled. POC unclear. Estate hung in probate ambiguity for 6 weeks while family searched documents. Outcome reinforced the case for the program.
Owner pre-arranged everything. Daughter received a single message; document locations were known; estate cleared probate in standard time. Daughter wrote a thank-you note to the entire concierge team.
All sensitive fields stored encrypted-at-rest with per-owner keys. Default access: owner only. Owner explicitly grants what we can see; we default to seeing nothing.
Legacy data is never used for marketing, NPS surveys, or board succession. Single purpose: help an owner's family in a hard moment.
Every access logged in hash-chain audit log. POC sees all access activity. Owner sees access activity any time.
If the owner lists their estate attorney, we don't get a kickback for steering business that direction. If the family asks for a recommendation, we offer 3+ neutral options · including ones we have no relationship with.
If the owner moves out / sells, the kit is exported to them as a PDF and data is purged from CMG. Stays with the person, not the building.
Front-desk staff who attend memorials don't share details with the wider building. The owner's family chooses what's public.
In 17 years of running condo associations, we've watched too many families navigate one of the worst moments of their lives without basic information about the unit they just inherited. Where's the deed. Where's the spare key. Who do they call. What's the rule about pets. The legacy kit is a small, opt-in, low-key way for older owners to do this work in advance · privately · with a thoughtful surface that doesn't make them feel like a marketing target.
It is not a money-maker. We expect it never to be. The 3 cases we helped this year are reason enough.
FL §731 probate · §711.50 advance directives · §718.116 lien on decedent's unit · Ops Manual §X.8 Decedent / Heir · Big Bend Hospice partnership.
