Public sub-domain: closings.cmg.example. Closing attorneys submit estoppel + governing-doc requests, track delivery in real-time, pay the cert fee, and pull governing docs without manager email. Realtors get listing-prep packets in 5 minutes instead of 5 days.
30 seconds. Auto-pre-fills with property/unit + closing date + buyer. Routes to Unit Transfers + auto-generates cert in <5 min.
$299 standard · $499 delinquent · per §718.116(8) statutory cap. Stripe ACH or card. Receipt emailed.
Drafted → president sig pending → delivered, with timestamps. Eliminates "where is my cert?" email follow-up.
Declaration · bylaws · articles · current rules · current insurance summary. Not the cert · informational only.
Realtor variant: amenity description · year built · approx fees · reserve adequacy · waiver-of-rofr letter where applicable.
If contract assigns or buyer entity changes, firm can update without restarting. Audit log captures.
FL Bar lookup · firm-domain email required for primary contact. Approval by ops director before first cert request. 14 firms enrolled · 0 fraud incidents.
Wire instructions never delivered via portal · always direct phone confirm with closing attorney. Front-page warning. Estoppel format includes wire-fraud awareness footer.
Per §718.116(8), 10-business-day delivery cap. Portal escalation at day 7 · CMG ops director ping. 100% YTD compliance.
Whitestone sees only Whitestone matters. Sun Coast sees only Sun Coast. Cross-firm visibility prevented. Audit log per request.
Cert + bundle contain only what closing requires. Portal does NOT expose other owners' ledgers, neighbor PII, or board member personal info.
If transfer doesn't close (deal breaks), cert remains valid 30 days. Re-issue free within that window. Refund only if cancellation within 24h of request.
| Firm | Primary contact | Active matters | YTD requests | Avg turnaround | Status |
|---|---|---|---|---|---|
| Whitestone PLLC | J. Tan | 9 | 22 | 2.8 days | verified · A |
| Ausley McMullen | R. Carlton | 3 | 14 | 3.4 days | verified · A |
| Sun Coast Title | M. Reyes | 4 | 18 | 3.1 days | verified · A |
| Tally Title Co | L. Brooks | 2 | 8 | 3.6 days | verified · A |
| Walters Levine | S. Lewis | 1 | 6 | 3.2 days | verified · A |
| + 9 lower-volume firms | various | 2 | 14 | 3.5 days | verified |
| Property | Realtor | Pulled | Listing status |
|---|---|---|---|
| PT #418 | Mendez Real Estate (J. Mendez) | Apr 14 | Sold to Carter family · close 5/28 |
| LK #1812 | Coldwell Banker (R. Brooks self-listing) | Apr 22 | Listed $384k |
| MG B-7 | Reed listing (FSBO) | May 1 | Listed $284k |
| CV #218 | Ausley listing | Apr 30 | Pending offer |
The 5-day estoppel turnaround that becomes 8 because of email tag. The closing-attorney call to AppFolio support that should have been a portal click. The realtor who guesses at amenity descriptions. The wire-fraud risk of assistant-to-assistant ad-hoc emails.
§718.116(8) estoppel · §720.30851 HOA estoppel · FL §501.171 (data breach) · FL Bar lookup API · Stripe payment processing.
