Internal · Delinquency & Collections
Admin · Manual · Collections

Delinquency & Collections

Per-owner timeline. Auto-fires reminder cadence (30 / 45 / 60). NOLA at 61+ days. Forwards to Anderson, Givens & Fredericks at NOLA + 30 days no payment.

38Delinquent · all properties
14In notice cycle
3NOLA pending
2In legal collections
$4,217Recovered YTD

Auto-cadence timeline · per delinquent unit

Day 1
Auto reminder #1
Email + portal banner. AppFolio late fee posted.
Day 30
Reminder #2
Email + AppFolio note. Manager copied. Eligible for soft phone outreach.
Day 45
Reminder #3
Letter via Page-per-Page. Stage flips to "pre-NOLA".
Day 61
NOLA mailed
Statute-correct cover letter. Anderson, Givens & Fredericks named. 30-day pay-in-full clock starts.
Day 91
Forward to legal
Email DJ + Sherry, CC Patty + Tizi. Owner profile flagged "In Collections", online payment disabled.
Day 121+
Monthly status
Manager emails legal counsel monthly. Notes on owner profile + Drive subfolder.

Active delinquencies

Owner / unitPropertyDays delinqBalanceStageNext step
Sara Williams · #512
sara.w@example.com
Plaza Tower62$2,138.00⚠ NOLA mailed Apr 2730-day clock · forward May 27 if unpaidOpen profile →
Marcus Chen · #210Plaza Tower48$1,210.00Reminder #3 · letterNOLA queued May 7Open profile →
Reggie Banks · #101Plaza Tower38$770.00Reminder #2 · emailLetter at day 45 (May 5)Open profile →
Lot 41 · San Miguel HOASan Miguel HOA62$814.00⚠ NOLA mailed Apr 2630-day clockOpen profile →
D02 · The LakesThe Lakes (LUHOA)187$3,940.00⚖ In legal · AGFMonthly status check May 15Open profile →
B12 · Camellia OaksCamellia Oaks14$385.00Reminder #1 · emailAuto-fires day 30Open profile →

Legal counsel email — auto-generated when forwarding

To: dj@andersongivens.com, sherry@andersongivens.com
CC: patty@cmgcam.com, tizi@cmgcam.com
Subject: The Lakes — Files to be sent to Collections


DJ & Sherry,

Confirmation that NOLAs were sent to all known mailing addresses on 04/27/2026. The following unit is being forwarded to Collections:

Attached: NOLAs and ledger as of today. Please acknowledge receipt and confirm next steps.

Thank you,
Capital Association Management

Recovered funds · 2026 YTD

DatePropertyUnitCheck / refAmountApplied
Mar 14The LakesD01 · KennedyAGF #4127$1,210.00I + L + balance
Feb 28CentervilleL17AGF #4099$2,640.00I + L + balance
Jan 22The TimbersL93AGF #4063$367.00balance

GL coding per Ops Manual: I → 5940 Receivables Interest, L → 5150 Late Fee. Legal fees retained by AGF noted on cover letter; not added to ledger.

Auto-cadence + notifications: the daily cron worker walks every owner ledger nightly. Reminders fire automatically via the user's notification preferences (set in Notification Settings) — most managers want SMS for legal-forwards and email for routine cadence steps. Manager only steps in for the legal hand-off and recovered-funds reconciliation.