Every event in the CAM system can fire email and/or SMS notifications. Each user controls what they receive — defaults are sensible (critical events on for everyone), but anyone can dial things up or down.
| Event | 📱 SMS | ||
|---|---|---|---|
| 🚨 Critical · emergency | |||
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Highrise leak emergencyCRITICAL
Front desk reports a leak. Manager Group Text fires + manager SMS + email.
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Quarterly task escalated to leadershipCRITICAL
A task you own went unacknowledged 7 days past due — Tizi was just CC'd.
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Failed Stripe payment on estoppel / questionnaireHIGH
Title company's card declined. Order auto-pauses; manual follow-up.
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| 📨 Mailings · Page-per-Page | |||
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NOLA queued for your associationHIGH
A NOLA was auto-fired at 61+ days delinquent on a unit you manage.
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NOLA forwarded to legal counselHIGH
30 days post-NOLA with no payment — handed off to Anderson, Givens & Fredericks.
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Mailing accepted by Page-per-PageINFO
Confirmation that your mailing entered production. Order # included.
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Mailing failed (USPS / address) HIGH
One or more recipients failed USPS verification. Action needed in AppFolio.
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| 🏛 Meetings & compliance | |||
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Meeting packet uploaded to DriveINFO
A Pre/During/Post Board Meeting checklist was auto-created.
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Notice deadline approachingHIGH
90 / 60 / 30 day notice for an annual meeting on your portfolio.
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File-naming violation detectedINFO
A file in your Drive doesn't match the naming standard.
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Manager Report due reminderINFO
15th of the month or 1 week before next board meeting.
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| 📜 Board & vendor | |||
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BOD certification deadline approachingHIGH
Director's 90-day cert window closes in 30 / 14 / 7 days.
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Affidavit signedINFO
Director uploaded their signed affidavit. Onboarding tracker updated.
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Vendor COI expiringHIGH
A vendor's certificate of insurance expires in 30 / 14 / 0 days.
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FAQ document stale (annual review missed)HIGH
DBPR FAQs or Welcome Letter FAQs not refreshed by Jan 31.
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| 🏠 Owner-facing | |||
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Welcome packet completed by new ownerINFO
A new owner finished all 22 sections + signatures.
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Welcome packet 3 days idleHIGH
Sent packet hasn't been opened or completed in 72 hours. Phone-call task.
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Estoppel ordered for your associationINFO
Title company placed an estoppel order. SLA timer started.
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Estoppel SLA at 80% / 100%HIGH
10-day statutory clock running out. Drafts due.
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Records request receivedHIGH
Owner submitted an official records request. Statutory clock started.
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| ⚖ Violations | |||
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VRC hearing scheduledINFO
Violation Review Committee hearing on a unit you manage.
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Violation cure deadline todayHIGH
Owner's cure deadline expires today. Re-inspection / fine eligibility.
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Receives all leadership escalations + portfolio summary daily. SMS for any T+7 escalation across all properties.
Manages 4 properties. SMS for emergency only; email for everything else. Quiet hours 21:00–06:30.
Receives financial events: Stripe failures, AGF check arrivals, audit milestones. Email-only by preference.
Shared inbox + group SMS. Receives leak alerts, package events, after-hours emergencies.
Configured per association. Receives T+14 escalations and major financial events. Set in association profile.
If a manager doesn't ack a critical event in 30 min, supervisor SMS fires. If supervisor doesn't ack in 60 min, leadership SMS fires.
cmgcam.com). Per-user preferences stored in D1 table user_notification_prefs (user_id, event_type, email_on, sms_on, quiet_start, quiet_end). Notification dispatch worker checks the table on every event and routes accordingly. Audit log records what was sent, when, to whom, and the resulting acknowledgment.