Who calls who, in what order, when something breaks at 2 AM. Hurricane, fire, power failure, water main, gas leak, elevator entrapment — every scenario has a written cascade. Drilled quarterly.
Drill outcomes feed the manager report and recur on the calendar.
Concierge selects scenario from a tablet kiosk → SMS + voice + email cascade fires in declared order. Each tier has 5-min ack window before next tier escalates.
Quarterly auto-test ping to every contact. Bounce / no-ack flags the entry. 2 currently flagged (board secretary cell, KONE backup line).
Pre-approved templates per scenario (hurricane T-72, power outage, water shutoff). Manager edits a placeholder, hits send · Twilio SMS + Resend email + portal banner simultaneously.
Hurricane templates auto-include the Leon County evacuation zone and the unit's floor for high-rise wind risk. Owners get the right info, not a generic blast.
Every activation, ack, escalation, and notification recorded in the hash-chained audit log. Pulls into insurance claims + DBPR defense if questioned later.
Plaza Tower has elevators + concierge + generator; Magnolia Grove doesn't. Each property's tree pulls only relevant scenarios + vendors. No accidentally-paged-the-wrong-vendor mistakes.
The "emergency phone list" laminated card from 2019 with two disconnected numbers. The 2 AM scramble of "who do I call again." Inconsistent owner notifications across managers.
§718.1265 emergency powers · §252 FL emergency mgmt · NFPA 72 · NFPA 101 high-rise occupancy · Ops Manual §X Emergency Response.
