Live status of all 96 Luxer One bays. Stale-package alerts (5+ days), high-frequency recipient analytics, and refusal logs for prohibited items (perishables, hazmat). Concierge stops doing 60 deliveries by hand each week.
⬜ empty · 🟨 occupied · 🟧 stale (5+ days) · ⬛ admin hold
1,142
↑ 12% vs prior 30d
Amazon 48% · USPS 22% · UPS 18% · FedEx 11% · Other 1%
L. Park · #214
28 packages · 2.5/day
6
3 perishable · 2 oversized · 1 wrong addr
Luxer pings the owner via SMS + email when carrier deposits. Bay # + access code. Quiet-hour delay (overnight pings held to 7 AM) per per-user notification prefs.
Auto-SMS reminder if not picked up. Mention space pressure if locker bank >75% utilized.
Surfaces in this dashboard. Manager can manually escalate, redirect to concierge oversize area, or initiate carrier refusal/return.
If still un-retrieved + owner unresponsive, package returned to sender per posted rules. Charge to owner ledger ($15 + return shipping). Log entry with photo.
Owner-initiated forward (vacation, snowbird) overrides reminders. Concierge labels package, holds 24h, hands to USPS forwarding.
If unit is in active move-out window, lockers refuse new deliveries for that unit and prompt the carrier to return. Prevents the "boxes for the previous owner forever" problem.
The 60 packages a week the concierge used to handle by hand. The "where's my Amazon order" calls. The pile of packages behind the desk for the unit that moved out 4 weeks ago. The "is it ok to leave perishables" judgment call on every delivery.
Concierge log · Move coordinator · Owner ledger (refuse-return charges) · Notifications (per-user prefs & quiet hours).
