An owner-, employee-, or vendor-facing reporting channel for governance concerns, harassment, theft, safety hazards, vendor kickbacks, and other things that should not require putting a name on a complaint. Routed to AGF + ops director directly · cannot be intercepted by any single manager.
Tip ID: TL-2026-0026 · received Apr 28 · anonymous
"GreenTurf landscape rep was seen at a manager's home dropping off a gift bag the week before the bid open. Concerns about scoring matrix neutrality."
Action: AGF advised paused on RFP award. Independent calibration of scoring by Tizi + outside reviewer in progress. Manager interviewed Apr 30 (acknowledged friendly relationship · denies any quid pro quo · gift-bag was a vendor-wide holiday delivery 4 months ago).
Tip ID: TL-2026-0027 · received May 2 · identified (Diana sourced)
"Owner [REDACTED] making repeated comments about our overnight concierge's appearance during sign-in. Has happened 4x in 6 weeks."
Action: AGF + HR jointly handling. Concierge offered alternative shift assignment (declined - "I want this stopped, not avoided"). Owner conduct letter being drafted by AGF. CCTV review in progress.
Tip ID: TL-2026-0028 · received May 5 · anonymous
"Several minutes from BOD meetings between 2023–2024 don't match the recordings. There may be retroactive editing. As a former director I'm concerned."
Action: Triage by ops director. Pulling diff between transcripts + minutes for that period. AGF on standby if discrepancy confirmed.
Tip ID: TL-2026-0019 · Mar 28 · anonymous
Outcome: Engineer review confirmed steps non-compliant with current code. Anti-slip strips installed within 14 days. Annual reserve walk added a permanent re-finish line item. No injury reported in interim.
Tip ID: TL-2026-0017 · Mar 14 · identified
Outcome: Investigation found 2 instances. Manager retrained · packet auto-trigger now hard-locked to the closing event with no manual bypass. Documented in Coaching log. No retaliation against the reporter.
Tip ID: TL-2026-0021 · Apr 8 · anonymous
Outcome: Reviewed 12 months of Apex Pool invoices vs. service tickets. Pattern explained by quarterly DOH co-visits (separately invoiced from PM route). No double-billing. Closed.
Board misconduct, sunshine violations, records destruction, vote-buying. Routes to AGF + ops director. Mandatory log entry within 24h of receipt.
Theft, embezzlement, vendor kickback, double-billing. Triggers immediate AGF involvement + auditor notification if suspected. Bill Pay frozen on flagged vendors.
Resident-to-staff, resident-to-resident, vendor-to-staff. AGF + HR. Per FL §760.10 + Title VII. Reporter never returned to a hostile environment without consent.
Hazards, code violations, unsafe conditions. Triage to maintenance + capital. 72-hr inspection on physical hazards. Engineer involvement if structural.
Property damage hidden, theft on premises, unsafe practice, illegal worker. Vendor scorecard → D-grade hold pending investigation. Bill Pay COI gate freezes payment.
Reporter unsure of category. Triage by ops director, route appropriately. No tip is "wrong category" enough to dismiss.
Anonymous = anonymous. Even when reporter self-identifies, identity is hashed and only AGF can de-hash via case file. Manager being investigated never sees the reporter's name.
If reporter is identified and any adverse action follows, retaliation auto-flags. Pattern detection across 90-day window. AGF + HR investigate any retaliation finding immediately.
Reporter (if identified) gets case-status updates monthly. If anonymous, case status + outcome posted to a public summary section after closure (without identifying detail).
For tips involving the ops director or AGF, reporter can route to a 3rd-party outside firm (Whitestone PLLC engaged for this purpose). Ensures no internal cover-up possible.
Closed-without-action tips include an evidence-based rationale. Reporter can request a 2nd-look review if dismissal seems pretextual. 1 such request YTD; reaffirmed.
Aggregate categories + outcomes published yearly to all owners (no identifying detail). Builds trust that the channel is real and used. Reduces anonymity-fear silence.
cmg.example/tip — TLS-only, no IP logging, anonymous-by-default. Optional contact field. Submission generates a TL-### case ID for status checks.
(850) 555-0199 — recorded only on caller's choice. Routes to AGF + ops director voicemail. Unavailable to managers.
Postal mail to AGF directly: 200 W. College Ave, Tallahassee FL · attn Anonymous Tip Line. Bypasses CMG entirely if reporter prefers full distance.
Owners with concerns going to Reddit / NextDoor instead of a real channel. Staff with concerns having no way to escalate past the manager being concerned about. Vendor misconduct surfacing 6 months after the contract was signed.
FL Whistleblower Act §448.102 (private sector) · FL §760.10 employment discrimination · §718.112(2)(c) board sunshine · Sarbanes-Oxley §806 (where applicable to vendors) · Ops Manual §X.7 Reporting Channels.
