Per-property 60-second walkthroughs included in the welcome packet. Trash chute location, package locker access, fitness studio rules, parking decal, hurricane plan. Owners actually retain the info — and managers stop answering the same 12 questions every move-in.
Standard 6-scene structure: cold open → personal intro → what's covered → how to get help → safety/emergency tips → sign-off. Property-specific facts pulled from SOP Drive.
Drone footage + lobby + amenity shots stored per property. Reused across welcome / hurricane / amenity videos. Refreshed annually or when a major project closes.
Auto-captioned via Whisper. Manager reviews captions. ADA-compliant transcript posted alongside. Spanish + ASL versions for higher-traffic videos like hurricane prep.
Videos play inline in the welcome packet, owner portal, and on the public site as an "explore the property" feature. Completion events fire so we know who finished.
Views, completion, drop-off scrubs, "was this useful" thumbs. Drop-off cliffs flagged for re-edit. Per-scene heatmap shows which segments owners rewatch.
Each video has a refresh date. Manager + president review yearly · re-shoot when board changes or major property updates land. Captions regenerate from updated transcript.
The "let me show you where the trash chute is" tour the front-desk team gives 30 times a month. The "where do I park" question on day 2. The hurricane prep email nobody opens. The print map of the property that's never up-to-date.
Welcome packet (move-in coordinator) · Owner portal · Touchpoints (90-day pulse) · Emergency contact tree (hurricane refresh) · NPS feedback.
