From a 45-minute manual sequence to a 4-minute review.
What becomes possible when an estoppel order, a bank questionnaire, or a violation walk stops being an email and starts being a workflow.
The estoppel pipeline
Title company hits "Pay & submit." Here's everything that happens in the next four minutes — without anyone touching a keyboard.
Today · cmgcam.com~45 min
Manual sequence
Title company emails request
Office staff sees email, opens AppFolio, looks up unit
Pulls owner ledger, copies balance into a Word template
Fills in seller, buyer, closing date by hand
Verifies against governing docs
Sends draft to manager for review
Manager edits, signs PDF
Replies to the email with attachment
Separately invoices title company (often forgotten)
Updates internal spreadsheet (sometimes)
After Phase 1 · The pipeline~4 min
Automated workflow
Title company orders + pays via Stripe
System pulls owner ledger from CSV / API
Auto-populates the certificate template
Manager opens one screen — review, edit if needed
One click → signed, watermarked, dispatched
Title company, buyer's attorney, and CMG file all receive the PDF
Payment receipt and audit trail logged automatically
SLA timer starts; manager dashboard reflects status
−91%Manager time per estoppel
+$295Cash collected at submit
100%Get invoiced (no missed)
0Closings held up by CMG
Watch one move through the system
This is a simulation — same events, timestamps, and data shapes the real pipeline emits. Press play.
~ orders.cmgcam.live · estoppel-pipeline · live
The full architecture
Each box is a service we'd build (or wire). All of it sits next to AppFolio — no AppFolio replacement required for Phase 1.
1 · Intake
Public order form
Stripe checkout
Title-company / lender accounts
Webhook to pipeline
→
2 · Data lookup
Association profile DB
AppFolio CSV import (daily)
Owner ledger fetch
Delinquency calc
↓
3 · Document gen
Per-association template
Statutory clause library
Auto-fill seller/buyer/dates
PDF render w/ branding
←
4 · Review queue
Manager dashboard
One-screen approve
Inline diff view
Mobile-friendly
→
5 · Sign & deliver
E-signature (DocuSign-class)
Audit log
Email to all parties
Watermark + secure link
↓
6 · Track & escalate
SLA countdown
Stale-order alerts
Status emails to requester
Reporting dashboard
"But AppFolio doesn't have an open API…"
True — AppFolio's REST API is gated behind their Stack partner program (apply, wait, scoped access). For Phase 1 we don't depend on it. Here's the actual data flow:
Manager opens the order, sees "ledger from 6h ago"
Clicks Refresh from AppFolio
System runs an export, ingests, recalculates
Manager confirms → signs → delivers
Total added time: ~30 seconds
Phase 2+ · partner APIReal-time
If/when Stack partnership lands
Same pipeline — but reads switch from CSV to live API
No "refresh" button needed
Closing-day ledger is always current
Same UI for managers — they don't notice
~60 day swap-in once approved
Bottom line: the pipeline is built around AppFolio, not against it. Phase 1 lives entirely on CSV exports + an association profile DB — both of which CMG controls. If AppFolio ever opens their API or you migrate to Vantaca / Enumerate, the pipeline keeps running and just gets faster.
What else this unlocks
The same pipeline pattern handles other CMG workflows that are entirely manual today.
Bank questionnaires
Lender selects form type → 80% of fields filled from the association profile → manager confirms loan-specific fields → signed and emailed. Today: ~30 min. After: ~5 min.
Field violations
Manager walks the property, taps a unit on a map, snaps a geotagged photo, picks a violation type → the courtesy letter generates and queues for mailing. Cure deadline tracked. Today: half a day. After: under an hour.
ARC requests
Owner submits with photos → committee votes in-app → owner sees status → board meeting agenda auto-populates. Today: 2–6 weeks of email. After: real-time tracker.
Board packets
One click pulls financials, delinquencies, violations, work orders into a branded PDF the night before each meeting. Today: 4–8 hrs/month/association. After: automatic.
Owner emails → classifier sorts into billing / maintenance / ARC / general → drafts a reply citing the right doc → routes to the right manager only when human input is truly needed. Cuts inbox load 40–60%.
Phase 1 ships in 4 weeks.
Estoppel + questionnaire pipelines, owner portal Stripe billing, manager dashboard. Everything you saw above, in production.
