Opt-in resident directory inside the owner portal. Owners share what they want to share — name, unit, brief bio, professional skills, hobbies — and the directory lights up the building's quiet community. The board uses it to find committee volunteers; neighbors use it to find each other.
Retired mechanical engineer, 14 yrs at Lockheed before retirement. Run the building's landscape committee since 2024. Always happy to host coffee + advice for new owners. Wife Lisa is the building's unofficial gardening dean.
CPA, partner at Carr Riggs & Ingram (left in 2023, now consulting). Joined audit committee April 2026. Available for owner financial-question hours · ask the front desk.
Welcome committee chair since 2022. Bilingual Spanish/English. Nurse practitioner at TMH. Great person to ask if you're new and need 5 minutes of "how does this building work."
Front desk lead at Plaza Tower since 2017. Knows everybody. Ask her anything · if she doesn't know it, she'll point you to whoever does.
President of the Plaza Tower BOD. Retired attorney · 32 years at Holland & Knight. Office hours for owner concerns: Saturdays 9-11 AM, lobby coffee.
GC for 18 years (residential + light commercial). Serve on the VRC committee. Happy to give owner-to-owner advice on minor home repairs · big renovations need ARC.
Run the Wednesday morning yoga class in the clubhouse · open to all owners · no fee · just bring a mat. Book club meets second Tuesday · we read everything, mostly fiction.
VP of the BOD. Pediatrician at TMH. Mom of 2. Available evenings via portal message for owner concerns · running for re-election this fall.
68% of Plaza Tower owners have completed at least name + unit. 42% have added bio + tags. Use search above to find professional skills (CPA · attorney · doctor) or interests (book club · yoga · cycling).
| Field | Default | Visibility | Notes |
|---|---|---|---|
| Name | opt-in only | Owners only · never staff or vendors | Withdraw → 24-hour purge |
| Unit number | opt-in only | Owners only · NEVER public | Even with opt-in, units never appear off-portal |
| Photo / avatar | opt-in only | Owners only · never scraped | Stored on Cloudflare · not 3rd party |
| Bio | opt-in only | Owners only | Owner authors text · CMG staff don't write or edit |
| Skill tags | opt-in only | Owners only · used for board succession indirectly | "CPA" surfaces in audit cmte recruitment |
| Email / phone | NEVER directory-visible | Owners message in-portal only | Direct contact requires both parties opt-in |
| Address | NEVER | — | Property Appraiser is public · we don't republish |
| Family / dependents | NEVER | — | Out of scope |
"Who's the GC who lives here?" "Anyone speak Vietnamese?" Skill tags + interest tags surface results without exposing contact info.
Owner-to-owner DMs through the portal. No emails / phones exchanged unless both parties opt in. Chat history retained, audit-logged.
Welcome cmte · ARC · landscape · audit · VRC. Each committee surfaces its members + chair · easy to ask "how do I join?"
Office hours · open meetings · how to reach. Reduces the "I don't know who runs this place" feeling that erodes trust.
Book club · yoga · neighborhood walk · Sunday brunch. Owner-organized informal events posted (with their consent) so others can join.
New owners surface in welcome-cmte's view. Existing owners can opt to receive "new neighbor" alerts and reach out personally.
"CPA" tag + audit-committee history surfaces P. Stein when treasurer succession is being planned. Skill-match in succession module pulls from here.
Owners who opt out of the directory are 4× more likely to also opt out of NPS · social-monitor · BOD attendance. Disengagement signal.
Hurricane prep: who has medical training? who has a generator? who needs help getting downstairs? Volunteer self-disclosure surfaces this.
"Who's the lady who teaches yoga?" — directory surface, not a front-desk roundabout.
Properties with directory adoption > 50% trend +6 NPS over baseline. Sense of community is earned, not engineered, but enabled.
Plaza Tower trends older. Loneliness is a real thing. The directory is a low-friction way for owners to find each other without making it weird.
Most condo buildings know less about each other than they did 30 years ago. Hallways are quieter. Doors stay closed. The directory is one small antidote · explicitly opt-in, never marketed by management, never used to push anything. Owners write their own bios. We just provide the surface.
Touchpoints · Board succession · Sentiment · Welcome packet · Concierge log · Per-owner notification preferences.
